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Question 1 of 7 ~4 min remaining

The Babble Technology Performance Index 2026

Assess your business

Most UK business leaders think they know where they stand on technology. The data suggests otherwise.

Tech Vanguards are pulling ahead. Emerging Adopters are closer to the top than they think. And Tech Bystanders are funding their competitors' growth without knowing it. Based on research with 1,000 UK SMB leaders, take four minutes to complete our assessment to find out which camp you're in.

What you'll get:

Your Tech Performance Index classification: Vanguard, Adopter or Bystander
Dimension scores across AI readiness, cyber resilience, customer experience and integration
Personalised recommendations based on where you scored

Question 1 of 7

Which best describes your organisation's mindset when it comes to adopting new technology?

We are cautious by default and prefer to avoid new technology unless there is strong pressure to change We are pragmatic and will adopt new technology when there is a clear, near-term business benefit We are open to new technology and willing to invest where it supports longer-term improvement and growth We actively seek out new technology as a way to differentiate and gain competitive advantage

Please select an answer to continue.

Question 2 of 7

Which best describes how new technologies are actually used in your organisation today?

Employees are often reluctant to adopt new technologies and will rely on legacy processes instead Many workers use unapproved technology, for example, public versions of ChatGPT, to complete work Employees are happy to adopt new technology, but it requires extensive training programmes Employees readily accept new technologies and embedding them across the business is straightforward

Please select an answer to continue.

Question 3 of 7

Which best describes your organisation's capability to identify and realise value from new technology?

We struggle to identify where new technology could create value and often fail to realise benefits from change We can identify some opportunities, but progress is slowed by skills gaps, risk concerns or change management challenges We can identify, prioritise and implement technology initiatives that deliver measurable business value We have strong leadership, governance and repeatable processes to identify, implement and scale technology-led change

Please select an answer to continue.

Question 4 of 7

How does your technology stack measure up?

This question covers four areas. Select one answer in each box below.

AI & Automation 4a

Which best describes your organisation's current use of AI?

We use AI assistants such as Microsoft Copilot or ChatGPT to support day-to-day tasks, but haven't embedded AI more deeply We have deployed AI within specific business processes and it's delivering measurable value AI is embedded across multiple areas of the business and is actively driving efficiency or competitive advantage We haven't adopted AI in any meaningful way yet

Cyber Security 4b

Which best describes your organisation's approach to cyber security?

We proactively test and review our defences regularly, whether through an internal team or a managed security partner, and act on what we find We have protections in place but don't regularly review whether they're working We rely mainly on the tools or partner we have in place and assume they're doing the job Cyber security is an area we know we need to address more seriously

Customer Experience 4c

Which best describes how your organisation thinks about technology and customer experience?

We actively look for ways technology can improve the experience we deliver to customers, it's a conscious strategic priority We use technology to support customer interactions but don't really think about it as a way to improve the experience specifically We focus on delivering a good customer experience through our people, technology plays a supporting role at best Customer experience isn't an area where we've thought much about technology's role

Technology Investment and Integration 4d

Which best describes how your organisation has approached technology investment and integration over time?

Our technology is well integrated, joined up and delivering value across the business as a whole We have made a conscious effort to invest in technology as a system, though there are still gaps We have a mix, some areas are well integrated but others have evolved in silos and create friction We have invested in technology on a case-by-case basis and I'm not confident it is as integrated or joined up as it should be

Please answer all four areas above before continuing.

Question 5 of 7

What is your single most important business objective for the next two years?

Grow revenue from existing customers Acquire new customers Reduce operating costs and improve efficiency Improve customer experience and service quality Improve resilience and risk management Attract and retain talent Maintain business viability in the current economic climate Launch new products or services

Please select an answer to continue.

Question 6 of 7

What is the single biggest barrier preventing your organisation from making more progress with technology?

Limited specialist skills or knowledge and in-house resource Lack of money to invest in new technology Security or compliance concerns Legacy systems or technical debt limiting progress Difficulty identifying and articulating the return on investment

Please select an answer to continue.

Question 7 of 7

What would help your organisation succeed most with technology in the next 12 months?

Increasing investment in new and emerging technology solutions, including AI Increased investment in internal skills and knowledge building through training and development Stronger partnerships with technology providers who can guide and support us Bringing in specialist external hires with the right technical expertise Better processes for evaluating and prioritising technology decisions internally

Please select an answer to continue.

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Take another look at the research

Revisit the Tech Performance Index to put your results into context, explore the wider research, and discover what's separating the UK's Tech Vanguard from the rest.

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